CSD AFD Problems & Solution FAQ
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CSD AFD Portal Problems & Solution

In this short Frequently Asked Questions-based article, we will discuss various CSD AFD Login problems & registration/account-related queries raised by customers at the CSD AFD Portal. Stay tuned with this article to know the solutions to all queries. These solution will help you to resolve any error related to login, registration or account.

CSD AFD Login & Registration Problems & Solutions

  • Why is the AFD Portal showing a maintenance mode message?

There could be various reasons for showing the maintenance mode message but generally the Portal is set to scheduled maintenance mode whenever revised rates are being uploaded to the portal. It generally happens during the first and last few days of every month during the CSD price update.

  • What is the registration time on the portal?

There is no specific timeframe for registration on the portal. The CSD portal is open 24X7. You can register yourself on the CSD portal at any time. But it is recommended to register on CSD AFD portal between 1800 hrs to 1000 hrs.

  • What is the process of new registration?

If you are new to the portal and want to register yourself, you can check the detailed article of CSD AFD registration process here. This article explains eligibility, required documents and step by step process.

  • How to update the old profile of registered users?

To update the old profile of registered users on the CSD AFD portal, follow these simple steps.

  • Go to menu
  • Click the ‘Update Registration Form’ Option
  • Update your details
  • Now click on Update

After submitting the updated form, Authorities will review the changes made, and after finding everything correct, approval will be given by the Office of DDGCS.

  • Whom to contact, if registration is not approved?

If your CSD AFD registration is not approved, it means there is some error found in your submitted details. In this case, if you want to contact someone then you can email your queries to customercareafd1[at]cims-net[dot]com

  • Whom to contact, if Details are wrongly entered?

If you entered the wrong Grocery Card Details, then you can email your request to customercareafd1[at]cims-net[dot]com for an update. But if you entered the wrong details such as Date of Joining, email ID & PAN card, then you can email your updation request to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in.

  • How to reset the CSD AFD portal password?

To reset your AFD CSD password, follow these simple steps:

CSD AFD Login Problem

  • To reset your password, visit CSD AFD portal login page. There will be an option of Forgot Password. Click on it.
  • After clicking, a form will open.
  • Enter your username or email and fill in the captcha, then click on reset password.
  • After clicking reset password. You will receive an email.
  • In the email, you will find a link to create a new password.
  • Follow that link and create a new password for your account.
  • What If the user gets errors like a duplicate PAN Card/Grocery Card at the time of registration?

If you are getting errors like a duplicate PAN or Grocery card then there might be a high chance that you already have registered with the same Chip Number/Grocery Card on the CSD AFD portal. To solve this error try to log in with your username or reset your password with your registered email ID. If you forgot your username, then you can get it by mailing it to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in

  • How to update the Date of Joining on the AFD CSD Portal?

To update your Date of Joining at the AFD portal, follow these simple steps:

  • Login on AFD Portal
  • Go to the Menu section
  • Click on the ‘Update Registration Form’ option.
  • Update your joining date or any other details 
  • Click Update

After clicking on update, your form will go through further verification by the CSD authorities. After checking the correctness of the details, your Joining date will be updated.

  • The user is registered while serving, now after retirement how to update the new grocery card?

To update your grocery card details after retirement follow these steps:

  • Login on AFD Portal
  • Go to the Menu section
  • Click on the ‘Update Registration Form’ option.
  • Update your grocery card details or any other details 
  • Click Update

After clicking on update, your form will go through further verification by the CSD authorities. After checking the correctness of the details, your grocery card details will be updated.

  • Why I can't buy items from the AFD CSD Portal after registration?

If you try to buy items just after completing your registration, then you can’t buy anything because your account is inactive. It will go for further verification by the CSD authorities, after getting verified, your account will be active, and now you can buy items from the CSD portal. It will take up to 2 working days to get approval.

  • Why my login details are showing invalid after registration?

This is one of the major CSD AFD login problems. If your login details are showing invalid after the registration then there can be some reason behind it.

  • Maybe you are entering the wrong details such as username/email or password.
  • Maybe you are entering the wrong captcha.
  • To solve this error, try to reset your password via your registered email ID. 
  • Then try to log in on the AFD CSD portal with your new password.
  • Whom to contact for denial of user registration despite Card Details?

If your user registration is denied despite card details, in this case, you can mail to customercareafd1[at]cims-net[dot]com and get assistance.

  • Whom to contact for denial of user registration despite the correct Date of Joining?

In this case, you can mail your queries to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in and get assistance. 

  • How to update your email ID/other details in case you have lost your Username & Password? 

In case you have lost your username and password then there is no option to update it on the portal. In this kind of situation, you have to send a mail to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in with your concern.

  • Where to go for PAN Card Number updation?

There is no option for the updation of PAN card number on the CSD AFD portal. It can only be done by the person who manages the data at the backend. If you want to update your PAN Card number on the CSD AFD portal then you have to send an email to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in.

  • Why am I getting the alert, “Email already exists”?

When you are registering on the CSD AFD website, and getting “Email Already exists” this alert because you are trying to register yourself once again with the same email address that you used in your first registration. Portal only allows one email address per registration. You can’t use the same email address to create another account.

  • Why do I get this alert, “User Name already exists”?

You are getting this alert because someone has an account with the same username. Try to choose some other user ID/Name to avoid duplicity.

  • Why do I get this alert, “Chip Number already exists”?

You are getting this alert because you already have an account with the same chip number on CSD AFD website. You can’t create another account with the same chip number that you have already used in other accounts. 

  • Why do I get this alert, “Grocery Card ID already exists”?

This alert means you already have an account with the same grocery card ID. You can’t create a new account with the same grocery card ID if you have used it before in other accounts. Try to choose another grocery card ID, if you want to create another account.

CSD AFD demand-related queries & their solutions

In this part, we have covered various demand-placing-related queries raised by customers while placing demand at the CSD AFD Portal. Stay tuned with this article to know the solutions to all queries. This solution will help you to resolve any error caused during placing demand at the portal.

  • What is the process of placing a demand?

The Fouji Adda team has written a very detailed article about placing a demand on the CSD AFD portal. You should check out the CSD AFD online booking process here. It will help you to process your demand easily on the CSD canteen website.

  • Whom to contact for any queries in placed demand?

If you have any issues/queries concerning demand placed such as Demand processing, payment status query, the release of LS order etc. You can contact the AFD Helpdesk at 0120-6933434.

  • Is there any minimum service requirement in the car for other AFD-I items?

No, All categories of canteen smartcard holders are entitled to purchase other AFD items irrespective of their service period. 

  • What is the periodicity of other AFD-I purchases like TV/AC/Fridge/Mobiles/Laptops/Desktops/Washing M/c & Two Wheelers etc?

  • TVs: Two TVs in a block period of four years.
  •  ACs: Four ACs in a block period of four years.
  • Other AFD-I Items (Less Four Wheeler): (One in Four Years) from the date of last purchase. 

The periodicity is reviewed periodically by O/o DDGCS which shall be applicable from time to time. You can check the CSD AFD products price list here. 

  • Can I buy a second car through AFD Portal within 5 years of buying the first car, if I transfer the first one to my family member’s name?

You cannot transfer your car to any of the family members before completing 5 years of purchase. After the transfer also, you can only purchase the car after completing 8 years from the last purchase.

  • Why do I get this alert, “You are not entitled to purchase the selected car”?

You are getting this alert message because you are trying to purchase a car that is above your ceiling limit. There are three entitlement categories (Officers, JCO, OR) and every category has a different Ceiling limit. If any user is getting the alert message "You are not entitled to purchase the selected car" then the user must choose a different product of lower value within their allowed limit/category. Sometimes, this error pops up when your pay level is not updated in the CSD AFD registration form. If you are sure that the product is in your ceiling limit, then you should check out whether your pay level is updated in the portal or not.

  • Can we create multiple demands at the same time?

Yes, you can create multiple demands at the same time but products should be of different categories. and for each demand payments are to be made separately. (eg: Two-wheelers, four-wheelers and white goods can be bought at the same time if the beneficiary is eligible. 

  • How to apply for new demand if the product is stolen/dumped in fire/scratch due to an accident?

If your product is stolen/dumped in fire due to an accident then you have to connect with DDGCS and request for Special Sanction Letter to approach for placing a new demand and mail it to ddgcs[at]csdindia[dot]gov[dot]in

  • How to place a demand in loan cases?

In car loan cases, you can place a demand normally as usual. But you have to fill in the loan UTR details in the loan payment receipt. 

  • Why do the demands get rejected?

If your demand gets rejected, then maybe you are not eligible to buy that product or there may be any payment issues. You can check out the reason for rejection in the note section.

  • Whom to contact if the demand is not approved / not rejected?

In this case, you have to contact your concerned CSD depot.

  • What is the validity of the availability Certificate & LS Order?

The validation period of the Availability Certificate & LS Order is applicable for the current month only.

  • When to produce LS orders to the dealer?

LS Order should be submitted to the Dealer on the same month when you placed your demand or before the expiring validity of the availability Certificate.

  • When to collect LS Order from URC?

Once your supply order is released from the concerned depot then you have to collect the LS order immediately from the nominated URC.

Payment-related queries & and their solutions

In this section, we will discuss various payment-related queries raised by customers while placing demand at the CSD AFD Portal.

  • What are the available payment options at the CSD portal?

There are various payment options available at the CSD portal. You can pay using an online method such as a Credit Card/Debit Card, UPI, Net Banking, or Bank Transfer. You can also pay through offline methods by E-Challan.

  • Can I pay through Payment Gateway/ Online Payment when I have opted for a loan?

Yes, but the loan amount has to be directly credited to the CSD HO Main Account. The remaining payments need to be directly transferred through the payment gateway only. 

  • Can I change the pre-filled details in the checkout form?

No, you can’t change the pre-filled details in the CFD AFD checkout form. All these details are picked from the registration form that the user filled out while registering.

  • After payment if the status is not changing then whom to contact?

If after payment your status is still showing pending payment then you can contact CSD Depot directly.

  • After payment how many days take to create an LS Order?

It takes 2-3 working days to create an LS Order.

  • Can we do payment by my wife's account or the children's account?

Unfortunately, you can’t pay for AFD-I item purchases through your spouse, wife, or children's account. If you do so, your demand can be rejected by the CSD depot. However, if you have a joint account with your partner and you are listed as the primary account holder, then you may transfer funds from that account. Please note that both joint account holders must submit a declaration authorizing transactions to pay for AFD-I items through the portal.

  • If I have not taken a loan and the amount is more than 10 lacs can we do it offline payment?

Yes, If the cost of the AFD item is above Rs.10 Lakhs, the beneficiary would be given the option to split the payment into 2 online payments to overcome the limitation put by SBI bank on the maximum amount that can be transacted through net banking.

  • Can we do the part payment?

Yes, the beneficiary can do part payment but it can only be done twice; not more than that.

  • What is the process of offline payment?

If you have not taken a loan amount or have cash then select Offline Payment Option for payment through E-challan. 

  • What is the process of online payment?

If you're not taking a loan and have a Debit Card/Credit Card/Net Banking/RTGS then proceed with the Online Payment Option.

  • How do I check the payment status after payment?

To check your payment status, follow these steps:

  • Login portal. 
  • Go to Menu
  • Click on “Demands placed"
  • Click on "View/Notes" to view the payment transaction status.
  • What to do, if payment is transferred successfully from the bank account but it's not updating on the CSD AFD portal?

In this case, you can contact your nominated Depot to get the updated status or can send an email to agmaccts1[at]csdindia[dot]gov[dot]in/dgmfa[at]csdindia[dot]gov[dot]in with your concern.

  • What if payment is transferred for different demand IDs?

You can cancel that demand and apply for a refund of your payment.

  • Whom to contact for payment confirmation?

For your payment confirmation, you can contact your nominated Depot to get the updated status.

  • After "processing" status, if the demand status is not changing then whom to contact?

You can contact your concerned CSD depot and get the current status. You may also contact the AFD Help Desk at 0120-6933434.

  • Whom to contact if payment is failed by the Razorpay payment gateway?

For any financial issue like payment deducted by Razorpay but the status showing failed, please contact with F&A Branch of  CSD HO Mumbai at agmaccts1[at]csdindia[dot]gov[dot]in/agmaccts2[at]csdindia[dot]gov[dot]in

  • What happens when someone directly transfers payment to a CSD HO Account? What is the refund process for this?

If you directly transfer payment into the CSD HO Account then you can't proceed with making demand. You have to take a refund of your amount from the F&A Branch CSD HO. Please write amailtoagmaccts1@csdindia.gov.in & agmaccts2@csdindia.gov.in

  • If I'm buying a car of more than 20 lacs, How do I pay?

You can pay it by doing a two-part payment.

  • The portal status is "Supply Order Released". How to collect my LS order?

If the portal status shows "Supply Order Released," you can collect your LS order along with a payment receipt and authority letter from the nominated URC after verification.

  • The dealer has provided an availability certificate but the item is not available in the portal. Why?

The product will be available in the portal only when original equipment manufacturers (OEMs) submit rates for the current month's sale.

  • When payment should be made?

Payment will be made only after the demand is approved by the Concerned Depot.

  • Who to contact if the payment option is not displaying after placing a demand?

In this case, you can contact your concerned CSD depot.

Refund/Cancellation-related queries & solutions

In this part, we will discuss various Refund/Cancellation-related queries raised by customers when they make a wrong payment or anything goes wrong at the AFD CSD Portal.

  • Where to apply for a refund?

You need to apply for a refund at the nominated URC. The refund process will take min 90 days. 

  • What is the process of refunding money after the LS order is issued by the Depot?

If your LS Order is released from the CSD depot, then the depot will forward your refund/cancellation process on behalf of beneficiaries to CSD HO via email.

  • How much time is taken for a refund?

Note that all deposits will be directed to the CFI account of the Government of India. Refunds will be made by CSD installations from a separate government fund, subject to availability and allotment. Therefore, the refund process may take up to three months from the date of formal application to the Depot.

  • If the LS Order is not released, then what is the process of refund/cancellation?

If your LS Order is not Released from the depot, then the depot will refund the payment. You have to submit an application to the nominated URC.

  • How to cancel orders if payment fails?

To cancel your order in case of payment fails, follow these steps:

  • Login to the portal
  • Go to Menu
  • Then “Demands placed”
  • Open demand and click on the "Cancel" button
  • What to do, if a demand order is cancelled from the depot but not deleted from AFD Portal? Who to contact for the cancellation process?

You can contact your concerned/nominated depot to approach CSD HO with your demand cancellation for deletion from the AFD Portal.

  • Whom to contact if the dealer is refusing to deliver items/products?

If the CSD dealer is denying or unable to deliver the product, then contact the concerned CSD depot.

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